You recently had some contact with the Planning Team at Central Bedfordshire Council.  Your feedback is important to us, we are always looking for ways to improve our service. Please take the time to complete this survey.

Q1	When you made your most recent application, in what capacity were you acting?
		Householder		Builder
		Agent		Other company
		Developer

Other (please state):

Q2	What type of application were you submitting?
		Household		Tree application
		Commercial		Listed building application
		Industrial		Minerals and waste
		Residential development

Other (please state):

Pre Planning Application Support

Q3	Before submitting your most recent planning application, how well do you feel you understood the planning application process?
		Very well		Fairly well		Not very well		Not very well at all

Q4	Did you look at the information provided to help planning applicants on the Central Bedfordshire Council website?
		Yes		No

Q5	What did you think of the information on our website?
		Very helpful		Quite helpful		Not very helpful		No help at all

Q6	How could we improve the information on our website to help you when preparing and submitting a planning application?

Q7	Did you contact the Planning Team before submitting your planning application
		Yes		No

Q8	What support did you contact the Planning team for? (please tick all that apply)
		Ask if planning permission was needed
		Advice on how to submit my application
		Advice on the planning process

Other (Please state):

Q9	How helpful did you feel the pre-application support or advice from the Planning Team was?
		Very helpful		Quite helpful		Not helpful at all

Q10	Thinking about the contact you had with the Planning Team before you submitted your planning application, please indicate how satisfied or dissatisfied you were with each of the following:
		Very satisfied	Fairly satisfied	Neither	Fairly  dissatisfied	Very dissatisfied	N/A
	Ease of contacting the Planning Team
	Availability of staff
	Staff ability to assess and interpret your query
	Time taken to respond to your questions/ queries
	Knowledge and competency of staff
	Helpfulness and courtesy of the staff
	Accuracy of any guidance/ information or advice provided
	Presentation of  any guidance/ information or advice provided

Submitting your Planning Application

Q11	Thinking about when you submitted your planning application, please indicate how satisfied or dissatisfied you were with each of the following:
		Very satisfied	Fairly satisfied	Neither	Fairly  dissatisfied	Very dissatisfied	N/A
	Ease of submitting your planning application
	Acknowledgement of receiving your planning application
	Being told what happens next
	Being kept informed of progress
	Ease of understanding any guidance/ information or advice provided

Q12	Have you submitted a planning application to Central Bedfordshire Council before?
		Yes		No

Q13	Based on your previous experience of the service, has the quality of the service:
		Improved		Stayed the same		Got worse

After Submitting your Planning Application

Q14	Was your most recent planning application:		Granted / approved
			Granted / approved but with conditions
			Refused

Q15	Now thinking about when you were informed of the decision on your planning application,  please indicate how satisfied or dissatisfied you were with each of the following:
		Very satisfied	Fairly satisfied	Neither	Fairly  dissatisfied	Very dissatisfied	N/A
	Quality of the decision letter
	Ease of understanding any reasons why your application was refused or granted with conditions
	Time taken to receive your decision

Q16	Setting aside whether your application was successful or not, how satisfied or dissatisfied were you with the service overall?
		Very satisfied
		Fairly satisfied
		Neither satisfied nor dissatisfied
		Fairly dissatisfied
		Very dissatisfied

Q17	What aspects of our service did you find particularly good or helpful?

Q18	What do you think we could do to improve our service to you?

About You

Please complete the following questions if you are responding as an individual.  The following information will help us when considering your opinions and to make sure that we're getting the views of all members of the community and that all parts of the community are treated fairly.  The answers will not be used to identify any individual.

Q19

Are you male or female?

Male

Female

Q20

What is your age?

Q21	Do you consider yourself to be disabled? Under the Disability Discrimination Act 1995 a person is considered to have a disability if he/she has a physical or mental impairment which has a sustained and long-term adverse effect on his/her ability to carry out normal day to day activities.
		No		Yes

Q22	To which of these groups do you consider you belong?
		White British		Black or Black British		Asian or Asian British		Mixed		Chinese

Other (please state):

Data Protection Act 1998 Please note that your personal details supplied on this form will be held and/or computerised by Central Bedfordshire Council for the purpose of analysing customer feedback.  The information collected may be disclosed to officers and members of the Council and its’ partners involved in this consultation. Summarised information from the forms may be published, but no individual details will be disclosed under these circumstances.  Your personal details will be safeguarded and will not be divulged to any other individuals or organisations for any other purposes.