Reporting disrepairs and defects in private rented property
Speak to your landlord
You should contact your landlord or managing agent if you have any problems with:
- broken or non-functioning appliances supplied by your landlord
- facilities in your rented home
The landlord must ensure that the electrical system and any electrical appliances supplied with the let, such as:
- washing machines
- and immersion heaters are safe to use
If you need us to step in
If your landlord or letting agent fails to resolve your issue in a reasonable time, we can step in to help ensure the standards of the premises are improved.
Contact our Housing Solutions (private sector team) by calling 0300 300 8007 or by emailing firstname.lastname@example.org
An officer will call you to discuss your case and if required will arrange to visit and inspect the property to identify hazards, which will be assessed using the Housing Health and Safety Rating System.
Download the below for more information:
Private tenant complaint factsheet (PDF 116.1KB) (PDF 116KB)
You also must bear in mind your responsibilities as tenant (link opens in new window).