Getting care and support

What we will ask

We will try to obtain a complete picture of your life and discuss your strengths; what is working well for you now and what your needs are.

In many cases, we will be able to provide information, advice and guidance to help you identify the services and support that you can arrange yourself.

In some circumstances, we may recommend that you have a period of reablement or short-term support before making longer-term arrangements.

In an emergency, we will make sure that you have the help that you need.

If we need to do a more detailed assessment, we will arrange an appointment with you. This is normally at your home.

We will discuss your situation, including:

  • your personal care (like washing and getting dressed)
  • household tasks
  • health
  • accommodation situation
  • emotional needs and social activities

If you are caring for someone, we will also ask you about how caring affects your day-to-day life and things that you would like to achieve including work, education and social activities.

You can have someone with you at the assessment. They can speak on your behalf and represent your interests – called an advocate.

View more about independent advocacy, including a list of organisations who provide this service.

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