What happens after reporting abuse or neglect
We will listen to your concerns. You can talk to us about your own situation or about someone else you are worried about.
We will treat everything you say in the strictest confidence.
It is important to remember that if you are being abused, it is not your fault. Please don't worry about telling others that you think you are being abused - it is important that you get help. If you want, you can ask someone else to contact us on your behalf.
We will advise of the next steps
We may ask you some questions to ensure that we understand the circumstances fully. We will then advise you about what is likely to happen next.
The Safeguarding Adults team will look into your concerns; this is a small team of senior social workers and support workers. They are all experienced in working with adults with care and support needs.
If you, or the person you are concerned about, are in critical danger, we will visit immediately and offer support to reduce the risks.
If you, or the person you are concerned about, are at substantial risk of harm, we will visit within 48 hours.
For other reports of abuse we will normally visit within 5 working days.
We will work with you, or the person you are concerned about, to help with making any decisions. We will provide help and support to try to end the abuse and make sure it does not happen again.
We will not normally share information with other people without the permission of the person who is being abused. The only exception to this is in situations where others may be at risk of abuse or the person is not able to make decisions for themselves.
When to call the police
If the abuse is also a crime such as assault, racial harassment, rape or theft you should involve the police to prevent someone else from being abused. If the police are involved we will work with them and with you to support you.